Customers may return items within 30 days of delivery for a full refund (excluding shipping and handling cost).
All refunds go to the original credit card used for the purchase. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant error.
A full refund will be due provided the return is received within the return window and the result of the return is caused by us.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Instructions on how to return items:
- Please contact us directly to receive return instructions.
- Include the return slip inside the box and affix the shipping label to the box.
Refunds are usually processed in 5-10 days after we receive your return. You will receive email confirmation when the refund is processed.
At this time, we are unable to process exchanges. If you would like to exchange the item you purchased, simply return the product and place another order. We will issue a refund to your original payment method used after we receive your return.